WeddingSutra and Ikka Dukka stand behind our products 100%. If you have received something that you’re not head over heels for, you have 14 days to return items (7 days for Jewellery, no returns on earrings & skincare products for hygiene reasons) from your order and we will happily arrange a refund.
All returns should be sent back to us in their original packaging provided. WeddingSutra X Ikka Dukka 5L, Second Floor, Dada Jungi Lane, Shahpur Jat Village, New Delhi – 110049.
Please ensure when returning the parcel that the original packing box is properly protected with the plastic bag provided if parcel is received in the WeddingSutra X Ikka Dukka box.
Not all products are eligible for returns. Please ensure you have checked the return policy for goods ordered.
Return outside the 14-day window will not be accepted. The item(s) should be returned unworn or unused and in perfect condition in the original packaging, with all tags still attached. Returns that are damaged, soiled or returned without their original labels and original packaging may not be accepted and may be sent back to the customer.
Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us within 24 hours of receiving your purchase and email us at shop@weddingsutra.com along with an image of the damaged item. If we are informed about the damage after the 24-hour window, the return may be accepted at our discretion.
Where provided, any designer packaging such as authenticity cards, dust bags, and leather tags should be included in your return.
All returns are subject to the discretion of WeddingSutra and Ikka Dukka.
We strongly recommend that you return items via registered mail so that you have proof of despatch in case an item is lost. Please make sure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Any import duties that may arise for shipping and returned items will need to be covered by you.
Please note that return postage cannot be refunded.
We aim to process all refunds within 10 working days from receipt. However, during busy times, this might take slightly longer. We will post a confirmation once the refund has been made.
RETURNS POLICY IN THE SALE ONLY
Please note that there are no refunds for sale items unless the product is faulty.
